Frequently Asked Questions

Q- How much notice do you need to place an order?

A- As our products are handmade to order, we do require some notice for orders. A week or more in advance is great! We will do our best to accomodate last minute orders, although no guarantees can be made.

Q- Can I pick up my Smashcake?

A- Yes. Arrangements can be made to pick up your order. Please call to discuss.

Q- How do I store my Smashcake?

A- In a cool, dry area, void of direct sunlight. eg. In a cupboard or on a table, bench top.

* PLEASE DO NOT STORE SMASHCAKES,CHOCOLATE CARDS, CHOCKY POPS, OR FRECKLES IN THE FRIDGE. Refrigeration will cause the chocolate to "bloom"- turn white.

Q- Is there a minimum order?

A- Yes. We have a minimum order of $40 (AUD). Please be aware that some products have a minmum quantity order. (eg. Party Treats)

 

PRIVACY AND SECURITY

When placing an order with Smashcake, your details are not reproduced in any way, or passed on to any one.  Any information we collect is for the sole purpose of processing your order and will not be tendered, sold, exchanged or otherwise disclosed to any one, unless required by law.    

When purchasing from Smashcake your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.        

Smashcake does not store customer account details and prides itself on its discretion.                                                              

CUSTOMER SERVICE POLICY

At Smashcake we aim to deliver the best possible product to you. If you are unsure of a product please call us prior to ordering, we are only too happy to assist.

If for some reason you are unhappy with the product you recieve please let us know immediately.

We cannot give refunds or exchange goods after receipt of goods have been signed for. Please choose products carefully as we cannot give refunds if you change your mind.

We endeavour to make sure all products displayed on our website are in stock. If for any reason we are unable to fill your order we will notify you within two working days.

Many of our products have been inspired by our customers feedback. We value your input so please let us know what we are doing right and what you would like to see differently!

We hope you enjoy our chocolate creations as much as we enjoy bringing them to you.

May your Smashcake purchase be a Smashing Success!

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