Q- How much notice is required to order a Smash Cake?
A- As our Smash Cakes are handmade to order, we request 3 days notice for online Smash cake orders.
If you require a last minute order, or same day Smash Cake delivery, please contact us first to confirm availability. We will do our best to acomodate last minute orders where possible.
Q- What type of chocolate are the Smash Cakes made of?
A- Our Milk & Dark Smashcakes are made with a premium quality CADBURY chocolate.
Our white chocolate Smash Cakes are made with Nestle chocolate.
Q- What lollies do you use in the Smash Cakes?
A- Our price inclusive Smash Cake fillings include a combination of Allen's party mix lollies, Cadbury party mix and sour trolli lollies.
A combo mix (chocolate + lollies) is also available which includes the addition of maltesers & chocolate honeycomb.
Q- Can I pick up my Smashcake?
A- Yes. Arrangements can be made to pick up your order from Coogee. Please call Kylene to discuss.
Q- Can I have my Smash Cake delivered?
A- Our Smash Cakes are delivered in Sydney Monday-Saturday.
Delivery charges will be automatically calculated online during the ordering process. As a guide,local delivery is $10 or $25 within 20km.
*We personally hand deliver all of our Smash Cakes in our specially equipped Smashmobile! This is to ensure the greatest care is taken delivering our Smashcakes and they arrive safely. This also enables our customers have direct contact with us throughout the delivery process.
Q- How do I store my Smashcake?
A- In a cool, dry area, void of direct sunlight. eg. In a cupboard or on a table, bench top.
* PLEASE DO NOT STORE SMASHCAKES IN THE FRIDGE. Refrigeration will cause the chocolate to "bloom"- turn white.
Extra care should be taken when storing Smash Cakes with edible images. These should be stored away from humidity, preferably in an air conditioned space.
Q- What size & weight are the Smashcakes? How many people will they serve?
A- Our Original Cupcake Style Smashcakes & our Medium Dome Smashcakes weigh approx 2.2 kg.
If you allow a 50 gm serving size (the size of a standard chocolate bar) this would cater for up to 20 guests.
Large Dome Smash Cakes weigh approx 3.5 kg & are an ideal size for larger parties of 30-40.
Drip style & "hat box" shaped Smashcakes weigh approx 3- 4.5 kg (depending on size) & are also ideal for larger parties.
Tiered Smash Cakes can weigh up to 10kg (depending on tier sizes)
Do the Smashcakes contain dairy, gluten, nuts or egg?
The majority of our Smashcakes contain dairy & gluten. We do have a couple of gluten free smash cake options available. Our Smashcakes may also contain traces of tree nuts, peanuts and egg, so would not recommend them to customers with dairy, nut or egg allergies.
PLEASE NOTE- if you are shopping around for Smash Cakes, please be aware of weights, along with the "quality" of the chocolate & fillings. At The Original Smashcake we do not compromise on quality OR size & know that we will offer you the best quality product available at the most reasonable price.
PRIVACY AND SECURITY
When placing an order with Smashcake, your details are not reproduced in any way, or passed on to any one. Any information we collect is for the sole purpose of processing your order and will not be tendered, sold, exchanged or otherwise disclosed to any one, unless required by law.
When purchasing from Smashcake your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.
Smashcake does not store customer account details and prides itself on its discretion.
CUSTOMER SERVICE POLICY
At Smashcake® we aim to deliver the best possible product to you. If you are unsure of a product please call us prior to ordering, we are only too happy to assist.
If for some reason you are unhappy with the product you receive please let us know immediately.
We cannot give refunds or exchange goods after receipt of goods have been signed for. Please choose products carefully as we cannot give refunds if you change your mind.
We endeavor to make sure all products displayed on our website are in stock. If for any reason we are unable to fill your order we will notify you within two working days.
Please note, colours will be matched as closely as possible to what is displayed on the website but in some cases variations may occur.
Many of our products have been inspired by our customers feedback. We value your input so please let us know what we are doing right and what you would like to see differently!
We hope you enjoy our chocolate creations as much as we enjoy bringing them to you.
May your Smashcake purchase be a smash hit!