Q- How much notice do you need to place an order?
A- As our products are all handmade to order, we do require some notice for orders. A week or more in advance is great! However, will always do our best to acomodate last minute orders.
Q- What type of chocolate are the Smashcakes made of?
Our Milk & Dark Smashcakes are made with a premium quality BELGIAN chocolate. Our supplier/importer is currently out of stock of Belgian White chocolate so we are using Nestle White Chocolate until further notice.
Q- What lollies do you use in the Smashcakes?
A- Our price inclusive lolly-mix includes snakes, teeth, strawberries & creams,milk bottles, mint leaves, raspberries, gummy bears, sour worms, jelly babies & cola bottles. (Please note our lolly-mix may vary depending on stock available). A combo mix (chocolate + lollies) is also available which includes the addition of maltesers & chocolate honeycomb.
Q- Can I pick up my Smashcake?
A- Yes. Arrangements can be made to pick up your order. Please call Kylene to discuss.
Q- What is your delivery area for Smashcakes?
A- Our Smashcakes are delivered Monday-Saturday throughout Sydney & Sydney Metro. The delivery charge will be automatically calculated online during the ordering process.
Q- How do I store my Smashcake?
A- In a cool, dry area, void of direct sunlight. eg. In a cupboard or on a table, bench top.
* PLEASE DO NOT STORE SMASHCAKES IN THE FRIDGE. Refrigeration will cause the chocolate to "bloom"- turn white.
Q- Is there a minimum order?
A- Yes. We have a minimum order of $40 (AUD). Please be aware that some products have a minimum quantity (eg Mini Smashcakes)
Q- What size & weight are the Smashcakes? How many people will they serve?
A- Our Original Cupcake Style Smashcakes & our Medium Dome Smashcakes weigh approx 2.2 kg. If you allow a 50 gm serving size (the size of a standard chocolate bar) this would cater for up to 20 guests.
Large Dome Smashcakes weigh approx 3.5 kg & are an ideal size for larger parties of 30-40.
Drip style & "hat box" shaped Smashcakes weigh approx 3- 4.5 kg (depending on size) & are also ideal for larger parties.
Tiered Smashcakes can weigh up to 10kg (depending on tier sizes)
PLEASE NOTE- if you are shopping around for Smash Cakes, please be aware of weights, along with the "quality" of the chocolate & fillings. At The Original Smashcake we do not compromise on quality OR size & know that we will offer you the best quality product available at the most reasonable price.
PRIVACY AND SECURITY
When placing an order with Smashcake, your details are not reproduced in any way, or passed on to any one. Any information we collect is for the sole purpose of processing your order and will not be tendered, sold, exchanged or otherwise disclosed to any one, unless required by law.
When purchasing from Smashcake your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.
Smashcake does not store customer account details and prides itself on its discretion.
CUSTOMER SERVICE POLICY
At Smashcake® we aim to deliver the best possible product to you. If you are unsure of a product please call us prior to ordering, we are only too happy to assist.
If for some reason you are unhappy with the product you receive please let us know immediately.
We cannot give refunds or exchange goods after receipt of goods have been signed for. Please choose products carefully as we cannot give refunds if you change your mind.
We endeavor to make sure all products displayed on our website are in stock. If for any reason we are unable to fill your order we will notify you within two working days.
Many of our products have been inspired by our customers feedback. We value your input so please let us know what we are doing right and what you would like to see differently!
We hope you enjoy our chocolate creations as much as we enjoy bringing them to you.
May your Smashcake purchase be a smash hit!